Refund policy

Last updated: November 9, 2026

At PawFlask we want you to be happy with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work for orders placed on our store.

Eligibility

• Items must be unused, in original condition, and in the original packaging when possible.
• Return requests must be submitted within 30 days of delivery.
• Proof of purchase (order number / receipt) is required.

Non-returnable items

• Opened or used drinkware that cannot be resold for hygiene reasons, unless the item is defective or damaged on arrival.
• Gift cards and final-sale items marked as such at checkout.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund.

How to start a return

Email ll19959101@gmail.com with your order number and reason for return. We will reply with return instructions. Unauthorized returns may not be refunded.

Refunds

Once we receive and inspect the returned item, approved refunds are issued to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently replace defective items rather than offering size/color exchanges. Contact support if you need help choosing a replacement.

Contact

PawFlask · ll19959101@gmail.com