How cold does the water stay?
The 32oz bottle uses double-wall 304 stainless steel insulation to keep water cool for hours on walks and hikes. Actual time depends on outdoor temperature and how often you open it.
How does the bowl work?
The collapsible bowl twists off the bottle. Pour water in, let your dog drink, then twist it back on. No separate dish needed.
Is it leak-proof?
The seal is leak-tested. Make sure the lid is fully closed before putting the bottle in a bag.
How do I clean it?
Detach the bowl and rinse all parts with warm soapy water. Hand wash recommended. Let parts air-dry before reassembling.
Where do you ship and how long does it take?
We currently ship to the United States. Orders are processed in 1–3 business days. Standard shipping is $9.99 and Express is $19.99; delivery estimates are shown at checkout. See our Shipping Policy.
Can I return my order?
Yes. Unused items can be returned within 30 days of delivery. Damaged or defective items: email us within 7 days with photos. See our Refund Policy.
How can I track my order?
You will receive a shipping confirmation email with a tracking link once your order ships.
How do I contact you?
Email ll19959101@gmail.com or use our contact form. We reply within 1–2 business days.